We will choose the most suitable mode of transportation for you according to your country.We are always working with the most trustful delivery companies and the shipping cost depends on the weight of the items you order, the shipping method you choose and the delivery destination. Considering the competitive price of our products, it's still quite cost-effective to purchase from us. We sincerely hope you could have a try and we will never let you down.

When will you ship my order after I order it?

Before your order is shipped, OZAKKE has to process your order and put all your items through its strict quality control tests. Because of this, Total Delivery Time is different from shipping time alone.

Total Delivery Time = Processing Time + Shipping Time

Processing Time: All normal product will need 5-7 business days to process, except the complicated handwork like beading, embroidery and tie dye will need 13-20 business days to process.

Shipping Time: It depends on which shipping method you chose, the standard shipping method will need 14-20 business days while the expedited shipping method will need 12-16 business days.

Country/Region: Australia

Standard Shipping(14-20 business days)
Cost: A$15.99 AUD

Expedited Shipping(12-16 business days)
Cost: A$38.88 AUD

Country/Region: All Other Countries

Standard Shipping(14-20 business days)
Cost: A$12.99 AUD

Expedited Shipping(12-16 business days)
Cost: A$32.99 AUD

We ship worldwide to nearly every country across the globe, covering North and South America, Europe, Asia, Africa, Oceania, and more.
We employ the services of major, trusted international carriers to ensure your package arrives at your destination safely and securely.

Customs and Import Duties (International)

Customs duties and any handling charges vary from country to country and are usually implemented when the order reaches its destination country.

Unfortunately, we have no control over these charges, so they will have to be borne by you once your parcel reaches your country.

Customs duties and taxes are non-refundable once charged.

How can I track my order?

If a tracking number is available and an email address was provided at the time of order, you will receive an automated email with your tracking number once the order ships. You can retrieve your order information by logging into your account on the website.

What If I Never Received My Order?

Occasionally packages may become lost in transit, delivered to an incorrect address, arrive in separate packages or left in a different location at your home.
If your order is past the estimated delivery date or has been marked as delivered but cannot be located, please contact Customer Service Mailbox：service@ozakke.com for assistance.